Prompt notification of claims will assist in ensuring valid claims are settled efficiently.

Claims can be reported electronically or via post if necessary. We can process claims using your company's reporting format.

Electronic Notification: claims@directfac.com

Hard Copy Notification:

By registered mail to:
directFac Inc.
Claims Department
209 South LaSalle Street
Suite 503
Chicago, IL 60604

directFac's claims function is managed by Jeanine Gonzalez. If you have any queries about reporting a claim or require assistance with an on-going claim please do not hesitate to contact Jeanine. Contact details are: Phone: 312-416-2351 E-mail: jgonzalez@directfac.com

In addition, all claims are reviewed by directFac's President Art Bilek. If you have any queries about reporting a claim or require assistance with an on-going claim please do not hesitate to contact Art. Contact details are: Phone: 312-416-2336 E-mail abilek@directfac.com